Polkadot Chocolate Refund Policy

At Polkadot Chocolate, we are committed to providing our valued customers with the highest quality, mushroom-infused chocolate products and an exceptional shopping experience. We understand that occasionally, an issue may arise with your order, and we are here to help. Our hassle-free refund policy ensures that you can shop with confidence, knowing that we have your best interests in mind.

Processing Times

Once we receive your refund request and verify that it meets our policy requirements, we will process your refund within 5-7 business days. Please note that the processing time may vary depending on your financial institution and the method of payment used for your purchase.

Shipping Time

We aim to process and ship all orders within 1-2 business days of receiving them. Shipping times may vary depending on your location and the shipping method selected at checkout. Please allow sufficient time for your package to arrive before contacting our customer support team regarding a missing or delayed order.

Refund Methods

Refunds will be issued to the original payment method used for the purchase. If you paid via credit card, the refund will be credited to the same card. If you paid using PayPal, the refund will be processed through your PayPal account. Please allow 2-3 business days for the refund to appear on your statement.

Missing Products

If you have received your order but are missing one or more items, please contact our customer support team within 30 days of receiving your order. Be sure to include your order number and a list of the missing items. We will promptly investigate the issue and provide you with a resolution, which may include a replacement or refund for the missing products.

Destroyed or Bad Products

In the unlikely event that your order arrives damaged or the product is of poor quality, please contact our customer support team within 30 days of receiving your order. Be sure to include your order number, a description of the issue, and photos (if applicable). We will review your request and provide you with a resolution, which may include a replacement or refund for the affected products.

Warranty

All Polkadot Chocolate products come with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, please contact our customer support team within 30 days of receiving your order. Be sure to include your order number and a brief explanation of the issue you experienced. We will review your request and provide you with a resolution, which may include a replacement or refund for the affected products.

We kindly ask that you carefully inspect your order upon receipt to ensure that it meets your expectations. If you have any questions or concerns, please do not hesitate to reach out to our customer support team. We are here to help and ensure your complete satisfaction with our products.

Thank you for choosing Polkadot Chocolate!